Job Title: Project Manager I / Implementation Specialist Lead

Location: Santa Rosa, CA (On-site)

Schedule: Monday–Friday, 7:30 AM – 4:00 PM

Start Date: ASAP

Duration: 3-Month Contract-to-Hire

Rate: $35 - $40/hr (W2)

Benefits: 401(k) with 4% company match

Position Overview

We are seeking a Project Manager I / Implementation Specialist Lead to support client onboarding, account implementation, and team coordination within a regulated diagnostics environment. This role focuses on execution excellence, process improvement, and cross-functional coordination to ensure successful onboarding and ongoing support of government and enterprise clients.

The role acts as a lead and escalation point for the Implementation team, supporting workflow optimization, data accuracy, training coordination, and issue resolution.

Key Responsibilities

Sales Administration & Account Management

• Execute new account setups and post-implementation updates across internal systems and databases

• Ensure accuracy, completeness, and compliance of client data and documentation

• Assign and direct work to Implementation team members and assist with account administration as needed

• Identify and recommend improvements to implementation processes while adhering to quality and compliance standards

• Collaborate with Sales, Customer Support, IT, Finance, and Operations teams to maintain accurate client records

Customer Onboarding & Training

• Coordinate scheduling and staffing of daily system demonstrations and client training sessions

• Deliver customer training when required due to staffing or coverage needs

• Assess training effectiveness and develop metrics to measure onboarding success

Team Leadership & Issue Management

• Monitor team performance, productivity, and metrics; report results to leadership

• Act as an escalation resource for team questions, issues, and workflow challenges

• Identify, document, and resolve implementation-related problems

• Support continuous improvement initiatives across onboarding and account management workflows

Additional Duties

• Perform other duties as assigned to support implementation and operational objectives

Required Qualifications

• Strong organizational skills with the ability to manage multiple priorities simultaneously

• 3–5 years of people leadership or direct supervisory experience

• Strong customer service mindset and experience working within corporate environments

• Proficiency in Microsoft Excel, Word, and Outlook

• Excellent verbal and written communication skills

• Strong analytical, time management, and problem-solving abilities

• Self-motivated with a positive, collaborative attitude

Preferred Qualifications

• Bachelor’s degree preferred (not required)

• Salesforce CRM familiarity preferred

• Experience in healthcare, diagnostics, or regulated environments a plus