Operations Support I
Job Title: Operations Support | Sales Administrator
Location: Santa Rosa, CA – onsite – local candidates only
Period: 09/02/2024 to 11/02/2024 – possibility of extension
Hours/Week: 40 hours – hours over 40 will be paid at time and a half
Rate: $20 – $23/hour
Contract Type: W-2 only
Scope of Services:
The Operations Support – Sales Administrator is part of the Implementation Team, which primarily works in conjunction with the Government Commercial team, Santa Rosa site functional leads, Sales/Sales Support and vendors to set up accounts as part of the client onboarding process. Sales Administrators create new client accounts, establish new panels, and make updates to existing customer accounts. The Sales Administrator will report to the Implementation Specialist Lead in order to escalate questions, build improved workflows, capture key client information, support administrative requests, and troubleshoot issues.
Role, Responsibilities, and Deliverables:
- Responsible for timely execution of new account set-ups and ongoing post implementation account updates across multiple software platforms and databases for Toxicology Government Services clients with attention to data accuracy and documentation needs.
- Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.
- Identify, document, escalate, and resolve problems as they arise.
- Work with Implementation Specialist Lead to review and revise the necessary
- Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction.
- Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology
- Support teams to maintain accurate client data in the system.
- Meet and maintain productivity, quality and attendance performance metrics.
- Other duties and special projects as may be assigned.
- Strong organizational skills are critical, including attention to detail and multitasking skills. Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects.
Experience:
- High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required.
- Experience with corporate culture along with an excellent customer service mentality.
- Must possess adequate keyboarding skills necessary for quick, efficient data entry.
- Proficiency in Excel, Word and Outlook essential.
- Salesforce CFM knowledge preferred.
- Excellent verbal and written communication skills.
- Exceptional time management and analytical skills, as well as an ability to self-motivate.
- Positive and helpful attitude.
- Strong initiative and attention to detail.
To apply, please submit a resume outlining your relevant experience. Short-listed candidates will be expected to complete a Blue Star Partners Bio.